Our performance
We strive to offer great value and deliver great customers to our customers
Our performance
It’s important to us that we get things right first time for you to make sure your experience with One Manchester is positive. Although we aim to do the best we can with all our services sometimes we make mistakes. Our complaints procedures are in place to help you raise any concerns if you’re not happy with your service.
Annual report
We publish our Annual Report every year where we look back on the year One Manchester, our leadership discusses the progress we’ve made in adapting to lots of changes in the housing sector and, more importantly, how we’ve been working with you to make our services better.
Customer voice
Customer voice is about making sure the voices of customers are heard and valued right across the organisation. Our aim is to create a culture where feedback is actively sought, understood, and used to improve our services and decision-making.