Manage your tenancy

Here's everything you need to know when managing your tenancy with us. 

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How do I change the name on my tenancy?

You can formally change your name or the name of any household member at any time. 

Just get in touch with us on 0330 355 1000 or fill in our contact us form and a member of our team will be in touch. 

We will need a copy of one of the following original documents as evidence, as part of our checks to detect and prevent tenancy fraud:

  • Marriage or Civil Partnership certificate 
  • final decree of divorce (Decree Absolute)
  • Deed Poll document

Two forms of identification are required – one of which must be photo ID. 

How do I change from a joint to a single tenancy?

If you have a joint tenancy and one of the other tenants has left the property, contact us so we help you through the process of changing the tenancy from joint to sole. Changes around a tenancy can be complex, so it’s important you speak to us on 0330 355 1000 or fill in our contact us form as soon as possible for advice and guidance.

How do I change from a single to a joint tenancy?

The current customer must make the request themselves and will need to fill in an application to change a sole tenancy to a joint tenancy. Give us a call on 0330 355 1000 or fill in our contact us form and we’ll talk you through the process.

What happens to the tenancy if a customer dies?

In the sad circumstance that a customer dies, the tenancy does not automatically end. A tenancy can legally be passed on to the spouse or civil partner of a customer and, in some cases, another family member. This is called tenancy succession.  

If your tenancy is joint and one of the joint customers dies, the surviving joint tenant will automatically take over the tenancy.  

We understand that it can be a very difficult and stressful time when dealing with the loss of a loved one, family member or friend, so please do get in touch with us on 0330 355 1000 and we’ll help you as much as we can through this process.  

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Any other questions about your tenancy?

Your Neighbourhood Officer can help with any questions you may have, or you can contact us by phone on 0330 355 1000 or by filling in our contact us form.

You can also find more information within our Tenancy Management Policy