Advice and support
We’re so much more than just a landlord. We exist to improve the lives of those living in our homes and communities, whether it be through finding employment and skills opportunities, sharing money advice, or helping community groups access much-needed funding.
Money help and advice
We know that times are tough, especially with the rising cost of food, energy and bills. We’re here to provide you with all the support, advice, and guidance you need. We also have our Thrive Fund to help those in need financial support.
Food banks and community grocers
Community grocers are mobile food clubs, offering affordable food to local people, through donations of surplus food from local supermarkets. Community grocers help local people keep the cost of their weekly shop low, providing all the essential produce for family eating including fresh fruit and veg, fridge favourites and cupboard staples.
Employment and skills
If you would like support to develop your skills and gain employment, or assistance with your CV and interview skills, our Employment and Skills team are here to help you.
Can your views help plan our services for the future?
Putting customers at the forefront of decisions has always been a priority, so ensuring we have a diverse mix of people to influence them is crucial. The last 12-months have shown the varied experiences and needs of customers, and we want to make …Posted 08 Apr 2021
Free wellbeing course for women begins in Moss Side
Ladies, now is the time to unlock your true potential with our free wellbeing programme - Time to Flourish. Simplify your life, develop your values and beliefs, and learn how to practise self-compassion and kindness to become the best you …Posted 16 Apr 2021
Stock condition surveys of our homes
Living in your home should be safe and comfortable and the wellbeing of our customers is a priority. The quality of our homes is important, which …Posted 19 Apr 2021
Would you like to be a Trustee at The Place at Platt Lane?
The Place at Platt Lane is looking for people to become Trustee Board members. You could help develop the charity to make it a sustainable and diverse place for the people of Fallowfield. Would you like to join the Board and make a real …Posted 04 May 2021
Supporting our Vulnerable Tenants
We’re delighted to be amongst leading housing providers to partner with Greater Manchester Mental Health NHS Foundation Trust (GMMH) on a unique project that will deliver vital mental health support to tenants in their homes. The partnership …Posted 05 May 2021
Yashar Turgut is Appointed as Our New Chair of the Board
We are delighted to announce the appointment of our new Chair of the Board, Yashar Turgut, who starts at the end of May. Yashar is an entrepreneur and business owner with almost twenty years’ commitment to the social housing sector through …Posted 06 May 2021
Have your say on services in the Greater Manchester Housing Providers survey
We are a member of Greater Manchester Housing Providers partnership (GMHP). Between us we house one in five people across Greater Manchester. We contribute millions of pounds to the Greater Manchester economy and support more than 28,000 full-time …Posted 07 May 2021
Supporting rough sleepers to find a place to call home
Since 2017 we have been working with partners and other housing providers across the region to help entrenched rough sleepers off the streets, and into accommodation. This work has been a collective effort with partners and participants of …Posted 13 May 2021
Get debt help with Breathing Space
Breathing Space is a Government-backed scheme designed to give anyone with problem debt time to access proper debt advice. Under the scheme your creditors must stop contacting you for 60 days and you cannot be evicted from your home in that …Posted 17 May 2021
EU citizens living in the UK: apply to the EU settlement scheme now
If you’re an EU, EEA or Swiss citizen and were living in the UK by 31st December 2020, now is the time to apply to the EU Settlement Scheme. (The EEA includes the EU countries and also Iceland, Liechtenstein and Norway.) If you miss the …Posted 10 Jun 2021
Support and Compassion from our One Money team
With many people not aware of the benefits they are entitled to, our One Money team are on hand to offer free advice to One Manchester tenants. Tony*, a former senior military officer, found himself suffering from extreme …Posted 16 Jun 2021
One Manchester Appoints Chief Transformation Officer
We are pleased to announce that we have introduced a new role to our Executive Leadership Team in response to the evolving landscape after Covid. The position of Chief Transformation Officer will oversee key business functions at One …Posted 18 Jun 2021
Gardening volunteers needed in your community
Our independent living schemes provide over 55s with a place to call home whilst also feeling like part of a community. One of the most important elements is the communal garden, offering a space to be in nature, which is proven to be wonderful for …Posted 13 Jul 2021
Working together to avoid blockages and flooding at your home
United Utilities say there are around 25,000 blockages in North West sewers each year and around 1,000 homes are affected by flooding – many of which can be avoided. It’s a tenant’s responsibility to not flush anything they shouldn’t …Posted 20 Aug 2021
Free counselling for sufferers of domestic abuse
If you have been a victim of domestic abuse, you and your children could be eligible for 10 free 1:1 counselling sessions with Talk Change …Posted 25 Aug 2021
Warm Homes Discount Help Towards Winter Fuel Bills
The Warm Home Discount scheme is designed to provide people on low incomes with £140 towards their energy bills to help them over the winter months. You can still qualify for the discount if you have a pre-payment or pay as you go electricity meter …Posted 06 Sep 2021
Women supporting each other to business success.
We’re proud to have given support to a wide range of businesses in our city. Every person who starts their own business can at times feel like they’re going it alone, and so it’s important to have a supportive group to lean on when …Posted 15 Sep 2021
Can your views help us make purchasing decisions to benefit One Manchester residents?
Your voice is important to us, which is why we want people like you to join our new Customer Purchasing team. We’re committed to improving customer engagement to get different perspectives. How can you make a …Posted 21 Sep 2021
Universal Credit - managing your money
As many people will see a change to the amount they receive in Universal Credit, it’s important to check you’re getting the most out of your money. We’ve listed some things to think about to make sure you know of the best deals and offers to …Posted 04 Oct 2021
Celebrating Black History Month at One Manchester
October is Black History Month in the UK. Every year we take time during this month to celebrate Black history, learn more about past events and reflect on the incredible Black people making history in the UK. This year the theme is Proud To Be …Posted 08 Oct 2021
Get help with your money worries
With bills increasing and changes to Universal Credit hitting many people, we're supporting Challenge Poverty Week. The aim is to provide information on services that can help you during difficult times. From household bills, to food, and borrowing …Posted 11 Oct 2021
Fabulous fundraising for Macmillan
Residents at Thomas Regan Court got together for a lovely coffee morning recently which also raised money for Macmillan Cancer Support. The social occasion was a fantastic opportunity to meet neighbours for a chat and piece of cake and raised a …Posted 14 Oct 2021
Government ministers visit Grey Mare Lane retrofit project
On Friday 8 October, we welcomed Lord Callanan and Eddie Hughes to the Grey Mare Lane Estate in Beswick to view progress on one of the country’s 17 decarbonisation demonstrator projects that is underway as part of the regeneration of the area.Posted 14 Oct 2021
The Digital Skills Café is here to feed your brain
How confident do you feel using technology day to day? Whether you’re starting from scratch with no digital knowledge at all, or just want to improve your skills and learn something new, the One Future Digital Skills Café is here for you.Posted 21 Oct 2021
A Day in the Life of an Independent Living Adviser
Colleagues working with customers in our Independent Living Schemes know that no day is ever the same, and so we caught up with Cassandra, who is an Independent Living Adviser, to find out what a day in the life looks like for them …Posted 22 Oct 2021
Your chance to get funding for your community initiative
We’re delighted to once again open applications for Community Soup funding, which is available for community groups and projects in Hulme and Openshaw. If you've got a great idea that could do with a helping hand, you could be in with a …Posted 02 Nov 2021
Talk money before a bereavement
Talking about money is often a sensitive and private topic, but there are many reasons why it’s a good idea to share details about debts and savings with those close to you. There are lots of situations that you can’t plan for, and sadly ill …Posted 10 Nov 2021
Free energy and money-saving advice from LEAP
Are your home’s energy bills higher than you’d like? If so, there’s a free advice service that could help you. LEAP (Local Energy Advice Partnership) have helped lots of households to save money and keep their homes warm and cosy.Posted 12 Nov 2021
Loan sharks preying on vulnerable families at Christmas
Families are being warned not to turn to predatory loan sharks charging excessive amounts of interest if they are facing financial hardship over Christmas. Research shows that Christmas is the second highest reason that people borrow …Posted 18 Nov 2021
A day in the life of a Young Person’s Employability Coach
Did you know we have a huge range of support and opportunities if you’re looking for work or a change in career? This is open to all ages, but we also have a dedicated colleague to help young people. This support is designed to …Posted 24 Nov 2021
Are you ready for Christmas?
With Christmas coming up, it doesn’t mean it has to cost too much. Now is the time to be making plans for this Christmas so that you don’t start 2022 in debt. There are lots of bargains to be had and deliveries will arrive in time if you plan …Posted 25 Nov 2021
Customer teams…making things happen!
Putting you at the forefront of decisions so we can provide the most suitable services has never been more important. We’d like to thank everybody that has made a difference in our customer teams so far and would love to hear from you if you would …Posted 26 Nov 2021
Be ahead this winter with these tips!
As the temperature drops and the dark nights are here, there are many things you can do so that your house doesn't get caught out in the cold. Your home needs a little bit of TLC during the winter to ensure you don't run into any problems. The …Posted 01 Dec 2021
Women in Business - Is self-employment for you?
Have you got a great business idea that you want to take to the next step? Are you looking for extra support to get your plans off the ground? Our FREE Women in Business workshop could be just what you need to get started. We'll go through …Posted 02 Dec 2021
Are you on top of your money, or is your money on top of you?
If you spend money without thinking about what's coming in and going out, this money quiz can help you have a better understanding of your situation. For each question select one answer that best matches you. Add up the score at the end and …Posted 03 Dec 2021
Are you affected by gambling?
With many of us stuck at home during the pandemic, gambling addiction has significantly increased. The allure of online bingo and slots has been very attractive, particularly amongst women. Television and social media adverts are constantly trying to …Posted 07 Dec 2021
Meet us at our estate walkabouts
We’re pleased to announce when our estate walkabouts will be taking place. This is the chance for tenants to meet your One Manchester place coordinator, Manchester City Council representatives and your local councillors. If you have any …Posted 10 Dec 2021
Join us for our high-rise block inspections
If you live in a One Manchester high-rise block, we would like you to join us for our block inspections. The inspections give residents and caretakers the opportunity to check the communal areas, the grounds, and signs to make sure there are no …Posted 03 Jan 2022
Potential Scam - Please Be Aware
Please be aware that employees of One Manchester or Manchester City Council will always have ID and will contact you before an appointment. If you have been contacted and are unsure or suspicious of whether this is a legitimate call, please …Posted 06 Jan 2022
From CV support to job joy - how the One Future team helped Verity
Searching for a new job can be daunting, especially when it’s been a while since you’ve applied for anything. We all know the importance of tailoring your CV to fit the role you’re applying for, but where do you start? Verity was in …Posted 19 Jan 2022
One Manchester Customer Survey
From June 2021 we will be working alongside a research organisation, called IFF Research, to carry out some customer phone calls. This will form part of our ongoing research to understand our residents better. What is the research for …Posted 31 Jan 2022
Share your views on tenant satisfaction measures
As part of our commitment to ensuring your views are heard, we encourage customers to read through the government’s 22 proposed tenant satisfaction measures which cover five themes. The 22 proposed measures will apply to housing …Posted 18 Feb 2022
Are you entitled to Healthy Start?
The 'NHS Healthy Start' scheme can help low-income households and expectant mothers to get £4.25 a week, or £8.50 a week for a family with a child under 12 months old, for items such as fruit, vegetables, milk and tinned pulses. The scheme can also …Posted 03 Mar 2022
One Manchester staff donate hundreds of coats to Greater Manchester primary schools
It was during a winter craft session that Youth Opportunities Coordinator, Michelle Wright noticed some of the kids attending weren’t wearing coats. “I was working with primary school children and it was really cold,” Michelle says …Posted 10 Mar 2022
Meet us at our estate walkabouts
We’re pleased to announce when our estate walkabouts will be taking place. This is the chance for tenants to meet your One Manchester place coordinator, Manchester City Council representatives and your local councillors. If you have any …Posted 31 Mar 2022
DWP restarts scheme to move benefit claimants over to Universal Credit
The DWP scheme to move all benefit claimants over to Universal Credit by the end of 2024 has re-started. The Department for Work and Pensions (DWP) scheme to move everyone who claims benefits over to Universal Credit by the end …Posted 05 May 2022
Case study: Viri cooks up new business skills with support from One Manchester Business Enterprise
Viri cooks up new business skills with support from One Manchester Business Enterprise Viri Alonso Lara is one of the latest business entrepreneurs to have participated in One Manchester’s free business enterprise workshops, which take …Posted 18 May 2022
Voluntary Right to Buy Scheme
Government plans to extend Voluntary Right to Buy The government committed to further testing of the Voluntary Right to Buy in their most recent manifesto, and in May 2022, the Prime Minister announced that the government had plans to extend …Posted 14 Jun 2022
Green Futures Jobs Fair, 14 July
Join us on 14 July, 1.30-4pm in Moss Side, to hear from and talk to a range of people working in the green construction industry, and receive job coaching and mentoring from our team of employment coaches. At Green Futures you will learn about …Posted 27 Jun 2022
Applications for community funds now closed!
Our Little Sparks Fund is closed! [UPDATE: 18/07/2022] Thank you for all your interest in our Little Sparks Fund. Due to the high level of interest, it is now closed until further notice. We will let you know if and when …Posted 27 Jun 2022
Cost of living – Government financial support
We know the cost of living crisis is affecting everyone, which is why we want to highlight some of the financial support that is available from the Government. Over the coming weeks/months we will be posting more information on support available so …Posted 22 Jul 2022
Celebrating 50 years of the Manchester Caribbean Carnival
On Saturday 13 and Sunday 14 August, a team of One Manchester colleagues will be at Manchester Caribbean Carnival as the festival celebrates its 50th anniversary. For us, it’s really important to celebrate the communities in which we work …Posted 09 Aug 2022
Come along to a summer fun day
This summer, One Manchester has teamed up with local community organisations to hold a series of summer fun day events. These free events will be taking place across One Manchester neighbourhoods throughout August and September. The summer …Posted 11 Aug 2022
Anna Bishop’s taking the next step in her career
We’re delighted to share that Anna Bishop, our Chief Operating Officer, has been appointed as CEO of South Liverpool Homes and will take up her new role in November 2022. Owning and managing more than 3850 homes in the south Liverpool area …Posted 16 Aug 2022
New Disability Cost of Living Payment
We know the cost of living crisis is affecting everyone, which is why we are continuing to highlight and share details of the financial support that is available from the Government as it becomes available. Disability Cost of Living Payment …Posted 26 Aug 2022
Come along to one of our employment events- new dates added
Are you under 25, out of work and struggling to find the job you want? You are invited to come along to One Manchester’s careers events at The Workshop in Moss Side, attendees will get the chance to speak to our advisors and learn more …Posted 21 Sep 2022
Have your say on how we can improve our services and get a £10 Love2shop voucher
At One Manchester we are proposing some changes to the way we work to make it easier for our customers to get support and engage with One Manchester colleagues. We want to make things more convenient for you, instead of having to travel from …Posted 27 Sep 2022
New Energy Price Guarantee
We know the cost of living crisis is affecting everyone, which is why we are continuing to highlight and share details of anything that might benefit our customers. To combat the ever increasing energy prices in the UK, there will be a new …Posted 28 Sep 2022
Black History Month- ‘Time for Change: Action not Words’
It’s Black History Month and this year’s theme is ‘Time for Change: Action not Words’. Throughout the month we will celebrating and showcasing the ways in which we have been taking real action to support our ethnically diverse communities …Posted 03 Oct 2022
Join our Customer Scrutiny Team
We’re currently recruiting for an exciting opportunity; One Manchester customers are invited to join our Customer Scrutiny Team on a voluntary basis. This is a great opportunity for One Manchester customers to work with us to ensure customer voices …Posted 21 Oct 2022
Organisations are invited to apply for new Winter Wellness Fund
Introducing the Winter Wellness Fund We are excited to announce the launch of our brand-new fund, the Winter Wellness Fund which has been set up to support Manchester residents in our areas this winter! We're inviting local Voluntary …Posted 21 Oct 2022
Are you aged 16-24 years and looking to get your career started?
Get your future started today! The One Manchester Employment and Skills Team are here to help you progress into your chosen career. The team offer a range of services to help you build your skills and get valuable employment, whether you …Posted 29 Nov 2022
Pop in to our new Community Warm Space
As we move into winter and temperatures continue to fall, we know that the increasing energy prices are a worry to many people. That’s why we’ve set up our new Community Warm Space for local residents to enjoy. Our Community Warm Space is …Posted 01 Dec 2022
Come along to one of our high rise building safety meetings
We’d like to make customers aware of our new building safety meeting schedule, for customers living in our high rise blocks. We are now running a regular programme of meetings and drop-in sessions for customers, to give you the chance to …Posted 17 Jan 2023
Celebrating National Apprenticeship Week
Celebrating National Apprenticeship Week It’s National Apprenticeship Week 2023, a week dedicated to bringing businesses and Apprentices across the country together, to shine a light on the value Apprenticeships have for individuals and …Posted 06 Feb 2023
Interested in a career with North West Ambulance Service?
Our Employment and skills team have teamed up with North West Ambulance Service to help promote some exciting new employment opportunities the service are currently recruiting for. We have teamed up with the North West Ambulance Service…Posted 25 Apr 2023
The Thrive Fund is back
Last year, we set up the Thrive Fund, to help combat the increased cost of living by helping support our customers purchase items they were struggling to afford. We we’re proud to support a total of 850 families in round one of the fund. We’re pleased to have secured more funding to reopen the fund for a second round of the Thrive Fund. The fund will continue to help you, our customers, with the purchasing of items you feel you need, such as new furniture, food, school uniforms.Posted 16 May 2023
Our ongoing commitment to dealing with damp and mould
In December 2022, we provided a report to the Regulator of Social Housing on how many of our homes had cases of damp and mould. To date, the majority of repairs have been completed for our customers, making sure your home is a safe and healthy space.Posted 04 Aug 2023