Contact us

You can contact us in a variety of ways, from meeting us face-to-face in one of our 4 Neighbourhood Hubs, calling your dedicated Neighbourhood Officer or using the form below.

In your neighbourhood

We have hubs in all our neighbourhoods where you can drop in and chat to us face to face each week. You also have a dedicated Neighbourhood Officer who is your easy-to-reach point of contact at One Manchester. From reporting anti-social behaviour through to making sure repairs to your property are completed in a timely manner.

Find your Neighbourhood Officer here and Neighbourhood Hub here

If you’re reporting something that could be an emergency, please call us straight away on 0330 355 1000. Check our emergency repair examples list on the Booking a repair page.

Our emergency repairs line is available 24 hours a day, 7 days a week. Calls will be transferred to our out-of-hours service when our offices are closed.

Disclaimer: Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. We record the majority of customer contacts for training and monitoring purposes to help us improve the quality of the services we deliver to you.

What do you want to talk to us about?

If you have a current Manchester Move application number please include this within your message to us. If you don’t have a current address please enter "no fixed abode".

Please include screenshots as this will help us diagnose the issue.

Please use this option for fly tipping, graffitti, abandoned cars or anything else related to issues in your local neighbourhood. If you want to know who your neighbourhood officer is please use the search function here.

You can book a repair and manage your booking by creating an online account here.

Tell us about your complaint

How can we resolve your complaint?

Firstname

Lastname

Address

Address 2

City

Post Code

Tell us more

Upload photos to show us the problem

Drag and drop your file here or browse instead

Supported file types: GIF, JPG, JPEG, PNG

Maximum 3 files.
8 MB limit.
Allowed types: gif, jpg, jpeg, png.

Phone

Ways to contact us

Our Customer Resolution Centre is open 8am–5.30pm, Monday to Friday. You can call us on our local rate number 0330 355 1000.

In the case of an emergency, such as an emergency repair (where there is a danger to your health or safety), please always call us straight away on 0330 355 1000. You can call this number 24 hours a day, seven days a week. Calls will be transferred to our out-of-hours service when our offices are closed.

Send an email to csreply@onemanchester.co.uk. We’ll respond within 2 working days.

We respond to messages on our social channels - Facebook, Instagram and LinkedIn - during business hours (8am–5.30pm, Monday to Friday).

Write to:

Lovell House, Archway 6, Hulme, Manchester, M15 5RN

Please note that this isn’t the office for customer services or appointments – we deliver these from the Neighbourhood Hubs.

You have a dedicated Neighbourhood Officer who is an easy-to-reach point of contact at One Manchester. You can find yours here.

You can contact us through your customer portal account here.

For media enquiries please contact our Communications team on: communications@onemanchester.co.uk

This inbox is not monitored for customer enquiries, please use csreply@onemanchester.co.uk. We’ll respond within 2 working days email address above for these.

Contact us

In your neighbourhood

Ways to contact us

By phone

By email

On social media

By post

Chat to your Neighbourhood Officer

Customer portal

Media enquiries