Support and wellbeing
If you or someone you know is a One Manchester customer who is struggling, our Support and Wellbeing team might be able to help.
Support if you're at risk of losing your home
If you’re currently at risk of losing your home or are currently homeless, Manchester City Council can help you with housing advice. You can find out more and access their Advice Aid service on their website.
Maintaining your tenancy
Our Tenancy Sustainment Officers are here to help anyone in need of support if you’re struggling to maintain your tenancy to ensure you can continue to live in your homes and improve your wellbeing.
What support is available?
Our Tenancy Sustainment Officers can help One Manchester customers who are:
- At risk of losing your home and/or homelessness
- Dealing with substance misuse
- Experiencing mental health difficulties
- Experiencing physical health difficulties
- Experiencing hoarding in their property
- Experiencing social isolation and are struggling to access essential services, for example GPs or the Department of Work and Pensions (DWP)
- Going through the Early Help Assessment process with their children
- Dealing with significant health issues that are not being supported, and are impacting the ability to maintain their tenancy
You can access support from the team through a referral from your Neighbourhood Officer, with your consent.
Get in touch
To get support from a Tenancy Sustainment Officer, contact your Neighbourhood Officer for a support referral. You can also contact the team by calling us on 0330 355 1000 or complete our contact us form.
