Accessibility
Accessibility centre
Accessing services
We’re committed to making our services easy to access for everyone. We understand that some of our customers may face barriers to access — like language differences, disabilities, or digital exclusion — and we’re here to help remove those obstacles.
We communicate in Plain English, and our teams are trained to recognise and respond to individual needs. We offer a range of support services and options to ensure everyone feels welcome and included.
We can provide:
- Written translations of key documents on request
- Website translation – just click the Accessibility button at the top of our website, or by clicking ”Introducing Recite Me” on this page.
We provide interpretation support to help you communicate confidently with us. This includes:
- Face-to-face interpretation – including spoken languages and British Sign Language (BSL)
- Video interpretation – for both spoken languages and BSL
- Telephone interpretation – available at home or during in-person appointments
For sensitive topics — such as legal matters, domestic abuse, or housing issues — we recommend face-to-face interpretation to make sure there is clarity and confidentiality. We’ll always do our best to meet your preferences, such as the gender of your interpreter.
We want everyone to be able to access important information. On request, we can provide documents in:
- Large print
- Braille
- Audio format
- Easy Read versions
Our website is designed to be accessible and user-friendly. Features include:
Translation
- Translate into over 100 languages, including 65 text to speech voices
Styling
- Customise text, fontstyle, size, colour and spacing
Reading aids
- Screen masking
- Ruler
- Magnifier
- Margins
- Page summariser
- Dictionary
You can explore these tools by clicking the Accessibility button at the top of our website or Introducing Recite Me below.
Need our help?
If you need any support with communication, translation, or interpretation, we’re here for you. Please get in touch:
- Contact us form
- Call: 0330 355 1000
- Email: crc@onemanchester.co.uk
- Speak to your Neighbourhood Officer – find their details by logging into your account or at Neighbourhood Services
- Visit one of our Neighbourhood hubs – we’re always happy to help in person
We’re always looking for ways to make our services more accessible. If you have suggestions or feedback, please let us know by contacting us.