Safety information for high rise residents

We have 18 high-rise buildings — buildings over 18 metres tall or more than six storeys—and we want everyone living in them to feel safe, secure, and right at home.

Our Building Safety team works closely with residents and partners to make sure each building meets the highest safety standards. Below, you’ll find more about the work happening in high-rise buildings and how we’ll keep you informed and involved every step of the way.

Your Building Safety Manager

Your Building Safety Manager is here to support you and make sure your building stays safe.

Reporting a building safety concern

Tell us straight away if you see something that could be an urgent fire or structural safety concern that affects your home or building, providing as much detail as possible, by contacting our Call Centre on 0330 355 1000.

If you want to talk to us about any non-urgent building safety matters you can:

Get in touch with your Building Safety Manager
Contact our Customer Contact Centre on 0330 355 1000 and ask for your Building Safety Manager
Fill in our Contact us form - we'll respond within 5 working days to these non-urgent requests

Building Safety Residents Meetings

If you live in a high-rise building, you're invited to residents meeting. These take place every three months and are an opportunity to connect with our team in person. You’ll hear the latest updates about your building, have a chance to share your thoughts or concerns and hear about what’s happening in your local area. Everyone is welcome at these meetings, we’ll discuss a range of topics including:

Any planned work in your building and communal areas
Building safety updates and advice (at least once every 6 months)
Other spotlight topics like funding for projects, grounds maintenance and community safety

We’ll send you a letter inviting you to the meeting for your building. This letter will also include the agenda, so you’ll know what will be discussed. If you’re unable to attend, don’t worry, we’ll make sure you receive a summary of the meeting afterwards.

Find the dates of your next meeting on Neighbourhood services.

High Rise Customer Voice Panel

We created Customer Panels so more residents can get involved and help shape our work on the services and issues you care about most.

The high-rise panel is for customers who live in a high-rise flat who want to engage with us on subjects specific to high rises and safety in high-rise blocks.

You can get involved as much or as little as you like. Panels meet at least twice a year and might include ongoing conversations or one-off reviews. You can take part in whatever way works best for you:

In person
Over Teams
Email
Online surveys

You also get a £20 voucher for each meeting you attend.

To find out more and sign up, visit the Customer voice page.

Building safety information and guidance

We want you to feel confident and informed about the safety of your home. Each year — and within 10 days of moving into a high-rise flat — we’ll send you a letter with important building safety information, tailored to your building.

It includes helpful advice and guidance on things like:

Your Building Safety Manager
Fire safety measures in your building
What to do if there’s a fire
Fire detection systems in place
Regular safety checks
Fire door safety
How to prevent balcony fires

These can also be found in high-rise noticeboards.

Building Safety Case information

It’s a legal requirement that all housing associations, like One Manchester, share key safety and building information about your building with you, and with the Building Safety Regulator (BSR), which is the government body that oversees our sector and ensures that our buildings are safe. Building Safety Case Reports include details like:

What your building is made of
Any improvements we've made
Safety checks that have been done
When the next checks are scheduled

All of this information is available on request, and we're currently working on adding it here on our website. If you'd like to see any of the information from this report now, or you have any questions about it, please contact buildingsafety@onemanchester.co.uk.