Community Action Plans
Making a difference near you
Welcome to your Community Action Plan
At One Manchester, we’re changing how we work so we can better support our communities. Over the past year, we’ve listened to your feedback, looked at local data and learned from people’s experiences. This has helped us understand what’s working well and where things could be improved.
Your Community Action Plan brings everything together. It sets out what we’ve learned, the priorities for your area, and how we’ll work with you and local partners to make positive changes.
What is a Community Plan?
A Community Action Plan is a simple, shared plan for improving your neighbourhood. It brings together local information and what you, other residents, and local partners have told us matters most in your area.
Your Plan will run for three years and will be reviewed annually so we can focus our time, money, and partnerships where they’ll make the biggest difference.
We've created these Plans using your feedback, local knowledge and data. They set out clear priorities and actions we’ll work on making happen together with residents, community groups, and partners.
How we've created these Plans
We’ve a lot of time listening to customers, community stakeholders, and colleagues to gather as much insight as possible about your neighbourhood.
This has included:
- customer consultation sessions
- a customer survey
- workshops and meetings with local partners and stakeholders
- reviewing the data we hold about your area, along with census information
All of this has helped us build a clear picture of what matters most to you and your community.
We’ve used everything we’ve learned to create a clear roadmap for your neighbourhood, what we’re calling your Community Action Plan. These plans sets out the actions we’ll take in response to your feedback, along with the key priorities we’ll be focusing on improving in your area.
Who are these Plans for?
Your Plan gives you a simple overview of what’s happening in your neighbourhood, what the priorities are, and how we’ll work together to make things better. You’ll also find useful contacts and details of the support available to you.
Ways to contact us
For an emergency, something that’s a risk to your health and safety, an emergency repair, or an urgent ASB concern:
Please call us straight away on 0330 355 1000. This line is available 24 hours a day, 7 days a week. When our offices are closed (see hours below), calls will go to our out-of-hours team.
By phone:
Our Customer Resolution Centre is open 8am–5.30pm, Monday to Friday. You can call us on 0330 355 1000.
Website:
Visit www.onemanchester.co.uk/contact-us to send a message to us about a range of topics and services.
By email:
Send an email to csreply@onemanchester.co.uk. We’ll respond within 2 working days.
On social media:
You can reach us on Facebook and Instagram on weekdays during normal working hours.
By post:
Write to us at Lovell House, Archway 6, Hulme, Manchester M15 5RN
(Please note this isn’t an office for customer services or appointments – we deliver these from our Neighbourhood Hubs)
Chat to your Neighbourhood Officer:
You have a dedicated Neighbourhood Officer who is an easy-to-reach point of contact at One Manchester. If you’re unsure of your Neighbourhood Officer’s details, you can find them on our website or contact us.
Customer portal:
You can contact us through your Customer Portal account.
Services and support
Our team is always here to help you in any way we can. Whether you’re struggling with money, feeling unsafe, need assistance in finding a job, or just want a bit of advice.
Find out more about the support we can offer you below.
Everyone deserves to feel safe where they live. Our Community Safety team is here to help with things like:
- Noise issues
- Anti-social behaviour
- Drug-related concerns
- Harassment or threats
- Domestic abuse
We take all reports seriously and will always look into them.
You can start by speaking to your Neighbourhood Officer. If needed, they’ll refer you to our Community Safety team. You can also call us on 0330 355 1000, fill in our Contact Us form, or visit our Community Safety page for more information.
All reports are confidential.
If you’re in immediate danger, call 999. If you can’t speak, press 55 on a mobile.
To report antisocial behaviour to Greater Manchester Police, you can use their online reporting tool. If you have witnessed antisocial behaviour, it is important to report it to the police.
If you’re feeling unsure about your finances, don’t worry – our Financial Inclusion team is here to help.
Our Financial Inclusion team can help with:
- Benefits advice
- Budgeting support
- Managing bills and money worries
Appointments are available:
- Face to face at our Hubs
- By phone Monday–Friday
To get support, call 0330 355 1000 or check out our dedicated webpage.
If you’re looking for work, training or a confidence boost, our Employment and Skills team can help.
We offer:
- One to one support
- Help finding suitable jobs
- Training and qualifications
- Support for people aged 16+ at any stage of their career
To get support, call 0330 355 1000 or see our Employment and Skills page.
Visit us in-person
The Place at Platt Lane
The Place at Platt Lane
Platt Lane, Fallowfield, Manchester (M14 7FZ)
Opening times
Neighbourhood drop-in: Every Tuesday 9:30am - 12:30pm
Gorton Hub
Gorton Hub
Gorton Hub, 27 Garratt Way (M18 8HE)
Opening times
Neighbourhood Officer drop-in sessions:
Revised times from Friday 13 June 2025:
Wednesday: 3-6pm | Thursday: 10am–2pm | Saturday: 9am–12pm
The Workshop
The Workshop
130 Alexandra Rd, Manchester M16 7WD
Temporarily closed
We're currently looking for an alternative venue to run our services, please speak to your Neighbourhood Officer if you need support or call us on 0330 355 1000
Levenshulme inspire
Levenshulme Inspire
747 Stockport Road, Levenshulme, Manchester, M19 3AR
Temporarily closed
We're not currently running services from Levenshulme Inspire, please speak to your Neighbourhood Officer if you need support or call us on 0330 355 1000
