Help with money
We know that times are tough at the moment, especially with the rising cost of things like food and bills. We’re here to provide you with all the support and guidance you need when it comes to your money.
Money help
If you’re concerned about finances or are just looking for some advice, our Financial Inclusion team can support you. The team offer support with everything from benefits applications such as housing benefit for rent costs, Personal Independence Payment (PIP) claims, and offering budgeting and support in managing your finances better.
Get support from our Financial Inclusion Team
Our Financial Inclusion team is here to help you with your money worries. The team provide confidential advice and support via appointments. Appointments can take place face-to-face at our Neighbourhood Hubs, or over the phone. Appointments are available Mondays-Fridays between 9am-6pm and Saturdays from 9am-12pm.
How do I access support?
To find out more about the support available give us a call on 0330 355 1000 or complete our Contact Us form. A member of our Financial Inclusion team will then be in touch within 48 hours of receiving your contact.
Our Financial Inclusion team have appointments available Mondays-Fridays between 9am-6pm and Saturdays from 9am-12pm.
Support paying your rent
If you’ve got questions or need help paying your rent, our Income team can:
- Help you make a rent payment
- Help you set up a Direct Debit
- Answer your rent payment questions Can chat to you about your options if you’re struggling to pay you rent
- Refer you to our Financial Inclusion team if you’re in need of money advice
To get support from our Income team just give us a call on 0330 355 1000 and they can help you over the phone, Mondays-Fridays between 8am-5pm.
If you contact our Customer Resolution Centre, our Income team will respond within five working days of them receiving your referral.
Benefits advice
Not sure what benefits you’re entitled to? Take a look at the Government’s benefits calculators to work out what you could be eligible to claim.
If you need support applying for benefits, our Financial Inclusion team can help you understand benefits better and find out what you're entitled to. Our expert team has helped thousands of our customers just like you to manage their benefits and claim benefits they were owed.
Help with Universal Credit Migration
We understand that many of our customers may have questions about the move to Universal Credit, especially if you've heard about something called "Managed Migration." We're here to help you understand what it means, what steps you need to take, and where to get support.
We’ve created a handy guide to help you understand managed migrations and answer some of your FAQs about the process of migrating to Universal Credit.
Thrive Fund
We set up the Thrive Fund in 2022 to offer extra support to customers who may be finding it difficult to afford essential household items.
If you’re struggling, we may be able to help you with things like beds, small kitchen appliances, or window coverings.
How to access support
From 6 April 2026, we made some changes to how you can access the fund. The Thrive Fund is now available by referral from a One Manchester colleague only.
If you need support to buy essential items for your home, you can speak to us in any of the following ways:
• Contact your Neighbourhood Officer
• Come along to a Neighbourhood dropin and talk to us
• Get in touch with our Financial Inclusion team on 0330 355 1000 or complete our Contact Us form and someone will be back in touch
• Discuss your situation with your Neighbourhood Officer during your Tenancy Experience Visit
What happens next?
Just so you know:
- We can’t use the fund to pay bills or rent, and we don’t provide cash
- Unfortunately, we can no longer support requests for furniture or flooring. This includes sofas, chairs, tables, wardrobes, and drawers
If you have any questions or need help with the form, please don’t hesitate to get in touch by filling out our Contact Us form.
Eligibility and other important information
• The Thrive Fund is only available to One Manchester customers who rent their home from us.
• We can only accept one application per household.
• If your household has made an application within the last two years, we unfortunately can’t accept a new one at this time.
• The Thrive Fund doesn’t cover fuel or food. If you need support with these, please contact our Financial Inclusion team.
• The Thrive Fund cannot provide cash grants.
What you can expect when you contact us
Financial inclusion referrals
If you call our Customer Resolution Centre, our Income team will respond within five working days of them receiving your referral.
Our Financial Inclusion team will respond to referrals within 48 hours.
Income referrals
You can email our Income team directly. You’ll get a response within 24 hours.
