Help with money
We know that times are tough at the moment, especially with the rising cost of food, energy and bills. We’re here to provide you with all the support and guidance you need.
Helping you when you need it
If you’re concerned about finances or are just looking for some advice, our Financial Inclusion team can support you. The team offer support with everything from benefits applications such as housing benefit for rent costs or Personal Independence Payment (PIP) claims, to offering budgeting and support in managing your finances better.
Universal Credit - managed migration support
We know that some of you may have heard about managed migrations to Universal Credit and want help understanding what it means.
What is managed migration?
Managed migration is what the DWP calls the transfer of live claims for existing legacy benefits to Universal Credit.
The Department for Work and Pensions (DWP) has resumed the managed migration of customers from existing legacy benefits claims on to Universal Credit, with a target date to complete this by the end of 2024.
We’ve created a handy guide to help you understand managed migrations and answer some of your FAQs about the process of migrating to Universal Credit.
Benefits advice
Not sure what benefits you’re entitled to, or need support reviewing and applying for benefits?
Our Financial Inclusion team is here to help you understand benefits and find out what you're entitled to. The expert team have helped thousands of our customers just like you to manage their benefits and claim benefits they were owed.
How our Thrive Fund can help you
Our Thrive Fund was set up to help combat the increased cost of living by helping support our customers purchase items that they were struggling to afford. You can apply for the Thrive Fund by completing our online form.
After we receive your application, a referral will be sent to your Neighbourhood Officer who will be in touch to arrange a tenancy experience visit, where they’ll discuss your application and any other issues you may have. If your tenancy experience visit is not completed we won’t be able to assist you. When completing our application form, please give as much information as you can, including your full name, full address and postcode. Without your full address, we’ll have to reject your application.
Affordable home insurance
We’ve teamed up with Royal & Sun Alliance insurance to offer affordable contents insurance specifically for our customers. We want to help protect what makes your place home because you’ve got a home full of things that you need and love – clothes, TV, kitchen appliances, keepsakes, furniture, and gadgets. We know that this is important to you and we want to help you protect it. As your landlord, we insure the building and anything we provide, but we don’t cover your home’s contents and belongings.
Want to find out more?
You can apply on their website or call 0345 671 8172 if you have any questions or would prefer to apply by phone.
Bank accounts
Bank accounts are important in making sure you’re able to pay your bills on time, buy things online and in-store and get your income deposited. It’s important to choose the right account for you, to help you maximise your money.
Need some advice?
Give our Financial Inclusion team a call and the team will be happy to help you work out what bank account is best for you.
How to choose an account
It’s important to have the right bank account set up for your needs. Comparison websites are a great starting point to help you find the right current account for you.
We recommend the following websites for comparing current accounts:
Credit Unions
Credit Unions are affordable lenders, offering you the opportunity to borrow money at extremely competitive rates.
Did you know that credit unions can help you get on top of your money?
Saving money at the same time as borrowing will help you build financial resilience against the unexpected and help you build a security net for when you need it.
