Neighbourhoods

When do I contact my Neighbourhood Officer?

Your Neighbourhood Officer provides a personalised, quick and easy first point of contact for most issues, but our Customer Resolution Centre colleagues remain on hand to help with reporting a repair and support with tenancy matters such as giving rehousing advice, making rent payments and reporting any issues.

If you have certain issues your Neighbourhood Officer can’t help with, they can make an appointment for you with one of our specialist teams.

Will I get get help from One Manchester when I need it?

Yes, our new ways of working mean that you have a dedicated point of contact to support you with any issues you have. 

Your Neighbourhood Officer will help you with everything from getting you settled into your home, providing support with the management of your tenancy, to helping you to manage issues in your neighbourhood.  

By having contact with your Neighbourhood Officer, you’ll have someone you can trust to deliver the right service you need when you need it. If you need to book a repair, we ask that you continue to do this by booking online or calling our Customer Resolution Centre on 0330 355 1000.

What is a tenancy experience visit?

Your Neighbourhood Officer will visit you each year for annual tenancy experience visit.

This visit will be an opportunity for us to assist with any issues you may have such as concerns about anti-social behaviour, questions about paying your rent or identifying repairs you need making and ensure all our information held on our systems is accurate and up to date.

If you have any questions about your tenancy experience visit please contact your Neighbourhood Officer.

What can my Neighbourhood Officer help with?

Your Neighbourhood Officer is your key point of contact at One Manchester, they can help you with a whole range of issues. 
Your Neighbourhood Officer offers: 
• A consistent point of contact throughout your tenancy 
• A weekly local drop-in service at your local community hub 
• Wider access to support and services 

I can't find my Neighbourhood Officer using your Neighbourhood Officer search?

While we’ve put in a lot of work behind the scenes to capture all customer addresses, there may be occasions where something’s not quite right. Please do let us know if this happens to you and we will investigate it.

You may not have an allocated Neighbourhood Officer - If you’re Rent to Buy, Shared Ownership, or leasehold customers you won’t have a dedicated Neighbourhood Officer and should contact your Leasehold Officer instead with any questions. Or you can call our Customer Resolution Centre on 0330 355 1000