Customer voice
Our Customer Voice team is here to ensure customers like you have their voices heard.
Customer voice
We’re serious about listening and acting on what you have to say. Our Customer Voice team works hard to create more opportunities for you to get involved, have your say, and give feedback on the services we provide.
Your voice matters to us
Our Customer Voice Strategy sets out our approach to ensure we are truly hearing, listening, and acting on your views. Our four customer teams help us deliver this strategy:
Customer Co-creation team
Customer Purchasing team
Building Safety team
Customer Scrutiny team
Customers in these teams come from a diverse range of backgrounds and bring a wealth of experience, knowledge and skills to support this work. Our customer teams work to involve your feedback into our priority setting, and service design to ensure we’re meeting your needs. The teams are here to give you a voice and enable you to have your say on our services.
Opportunities to get involved
The Big Listen – tell us your views on our repairs service
We’re on a mission to hear from as many of you as we can, to understand your views and help us improve the repairs service we offer, to make sure it’s right for you. The feedback you provide will be used to help us carry out a thorough review of our current repairs service during 2024 and will be central in how we re-design our service. We’ll be implementing our new repairs offer from April 2024.
Have your say
You can tell us your views by completing our short online survey. We’re also offering a £5 voucher as a thank you to our customers who have their say.