Customer voice

Our Customer Voice team is here to ensure customers like you have their voices heard. 

Two children painting

Customer voice

We’re serious about listening and acting on what you have to say. Our Customer Voice team works hard to create more opportunities for you to get involved, have your say, and give feedback on the services we provide.

Your voice matters to us

Our Customer Voice Strategy sets out our approach to ensure we are truly hearing, listening, and acting on your views. Our four customer teams help us deliver this strategy:

Customer Co-creation team

Customer Purchasing team

Building Safety team

Customer Scrutiny team

Customers in these teams come from a diverse range of backgrounds and bring a wealth of experience, knowledge and skills to support this work. Our customer teams work to involve your feedback into our priority setting, and service design to ensure we’re meeting your needs. The teams are here to give you a voice and enable you to have your say on our services.

Customers having a conversation

Opportunities to get involved

Thank you for your feedback!

Over the past year, we've been actively engaging with you to hear your views on the services we offer. Our goal has been to listen and use your feedback to improve the services we provide for you. We'd like to say a big thank you to all of you who had your say! 


What’s next?
We're dedicated to improving our services,  your feedback has already helped us launch our new neighbourhoods service, but we're not stopping there. We’re now working hard to make changes to our repairs service, we’ll be sure to keep you updated on our progress.


If you have any more feedback or suggestions, please don't hesitate to reach out here. Your voice matters to us, and we're here to listen.