Corporate Plan
In challenging times, people need more than just a landlord, and we’re proud to be just that.
We have one vision - to create inclusive, connected and sustainable places where people can thrive and live well.
We have one purpose - to provide good quality homes, great services and real opportunities for our customers and communities.
We're more than just a landlord
We’re working to build a more diverse team, reflecting our homes, city, and communities. We believe everyone in our communities, whether that be our colleagues or the people who live in our homes, should have the opportunity to thrive and live happy, safe, and successful lives.
We’ve outlined our strategy to ensure the diversity of our city is reflected in our business, homes, and communities. Equality, diversity and inclusion is at the heart of our work and is fundamental to our vision, purpose, and behaviours.
in new and existing homes for rent and sale, community facilities, and public space.
money advice, and wellbeing, employment, and training support.
strong partnerships to support inclusive growth and to build a brighter future.
We're working towards a brighter future
Times are challenging, with growing inequalities, poverty, cost of living pressures, and climate change. We’re committed to working in partnership with other organisations to address these issues for the benefit of our customers, the city, and Greater Manchester. At the same time, we’re determined to provide better quality, safer homes and be more accountable to customers. We want those who live in our homes, both now and in the future, to prosper and live well as part of a thriving Manchester.
We have big ambitions
Year 1 of our Corporate Plan focused on ‘Strengthening our foundations’, and in Year 2 we concentrated on ‘Embedding our learning’. For Years 3 and 4, our focus was on ‘Continuous improvement’.
Our focus for Year 5 (2026/27) centres around the phrase ‘Better. Faster. Cheaper.’ Led by our Tenant Satisfaction Measures and customer feedback, and influenced by global, national, and local factors, we’re aiming to provide more rapid decision-making and better services at lower costs without sacrificing the high standards we strive for.
People
Customers and colleagues are at the centre of what we do. We’re committed to keeping everyone safe and treating people equally and fairly. We’re determined to listen more to customers and use their feedback to shape our services. We want to recruit and keep talented colleagues who feel rewarded and inspired to do great work.
Customer voice
- Review and refresh our Customer Experience Strategy
- Review and refresh our Customer Voice Strategy, including recommendations from the TPAS review
Values-led Culture
- Deliver Year 3 of the People Strategy with a focus on workforce and succession planning, colleague engagement, and implementing the Employment Rights Act 2025
- Refresh our behaviours framework to ensure our actions always demonstrate our HEART values
Inclusive and Accessible
- Implement new service principles and standards for our customers and colleagues
- Conduct a full data review and cleanse across all areas, and implement a new Data Strategy
- Complete a full options appraisal on our IT systems, with a view to reprocuring in 2027/28
Place
Where you live can determine what happens in your life. We want to help people succeed by providing quality, affordable, secure homes to rent and buy – and build more to meet future needs. We’re investing in sustainable communities that people are proud to live in.
Safe and quality homes
- Complete a review of our approach to complex buildings
- Review and refresh our Asset Management Strategy, to include the impact of Decent Homes 2 and MEES
- Complete the final year of the Homes Intervention so we can deliver the more efficient, right-first-time service
Sustainability
- Review and refresh the Sustainability Strategy to include the impact of Heat Networks, EPC C by 2030, and MEES
Neighbourhood and Community Focus
- Implement Community Plans for all One Manchester areas
Prosperity
We want our customers and communities to thrive, so we’re committed to tackling inequalities and creating opportunities. We’re determined to build more homes and regenerate more places, help more people find work and training, make their money go further, and live well.
Maximising social value
- Review and refresh our External Funding Strategy
- Create and implement a new Social Value Strategy
Growth & partnerships
- Continue to deliver the Growth and Regeneration Strategy action plan, including the regeneration of the Grey Mare Lane area
Efficient, viable, and well-governed
- Maintain a minimum G1, V2, and C2 regulatory grading
- Review and refresh our Value for Money Strategy
- Continue to deliver our Shaping Our Future programme, and get an efficiency saving of £2m
- Deliver the outcomes of the service charge review in collaboration with customers and colleagues
Achieving our goals with values that matter
We’re a values-led organisation. Our values are at the heart of One Manchester and everything we do. Our shared values create a connection between ourselves and our customers. They capture who we are, what we believe in, and what we stand for as an organisation.
