Customer Voice
Hearing from customers and understanding what matters to you, helps us improve our services and creates better customer experiences. We'd love you to get involved!
It's important that customers are at the heart of everything we do, so we want to hear make sure you’re listened to, respected, and that we value and act on your feedback.
We’ve developed a Framework designed to seamlessly allow you to get involved, share your opinions, and see them put into action. What you tell us will make real change, and across these pages, we’ll show you exactly how you can have your voice heard and showcase the actions we take based on your views.
How to make your voice heard
You can now sign up to engage with specific Topics about the things you're most interested in. From greener spaces to rent and services, sign up to be invited to engagement opportunities like co-creation sessions, digital surveys, and feedback activities.
You can get involved in online surveys at any time. Even if you're not signed up to a Topic, head to Ways to Get Involved or scroll to the bottom of this page to find all open consultations.
You can also visit the You said, we're doing page to see how customers have had their say and how we've responded to those views.
Open consultations
We don't have any open consultations at the moment - check back soon!
IFF is calling you to get your feedback
A research company called IFF Research calls and emails One Manchester customers on our behalf to collect your feedback on our services. Please don’t be concerned if you’re contacted – we completely understand if you feel uncomfortable answering any questions, and we’d like to emphasise that taking part is optional.
What you can expect
- Calls from IFF Research will come from 0752 063 7460
- You may get calls between 9am-8pm Mondays-Fridays and 11am-5pm Saturdays
- The call handler will introduce themselves and explain they’re calling on behalf of your housing provider, One Manchester
- You may also receive emails from myresearch@voluntas.co.uk
IFF Research carry out their survey in accordance with the Market Research Society Code of Conduct. Any answers you provide will be confidential, stored securely, and won’t be shared with anyone other than One Manchester.
By participating in this survey, you help us review and improve our services, so thank you for taking the time to do so.