Customer service commitments

We will conduct building checks, which include a review of health and safety considerations in line with relevant legislation and guidance. Where necessary we will undertake minor repairs around the blocks. This includes ensuring the building is maintained and repaired, keep in the internal and external communal areas clean and tidy, offer out-of-hours caretaking service and carry out property viewings with potential customers.

1. Ensuring the building is repaired and maintained 

• Fire safety 

• Basic security checks including lighting, checking of emergency exit doors 

• Ensuring corridors and walkways are clear of obstacles or fire hazards 

2. We will keep the internal communal areas of the block clean and tidy. This includes: 

• Foyer and ground floor 

• Lifts, the stairs and landing, walkways and communal rooms 

• Chute room 

• Bin rooms 

• Handrails 

• Light fittings 

3. We will keep the external grounds within the perimeter of the building clean and tidy and regularly litter pick all communal areas. This includes: 

• Main entrance area 

• Footpaths 

• Drains 

• Grassed and flagged areas 

• Borders and planted areas 

• Car parks 

• External bin areas, including the management of the recycling bins and garage sites 

4. Outside of the caretaking service working hours, we offer an out-of-hours emergency service which can be accessed by ringing our main contact centre on 0330 355 1000. Examples of emergencies include: 

• Hazardous or biological waste in communal areas 

• Securing of immediate fire hazards and unforeseen issues such as floods or fires 

5. We will carry out property viewings with potential new customers.