Information about rent increases

Posted 21 Feb 2023

Recently we contacted you to make you aware that we’ve taken the difficult decision to increase our rents on 3 April 2023. We’ve created an FAQ page to help answer any questions you may have and explain why the increase is happening, how it will affect you, and make you aware of the help available to you if you’re struggling.   

We know that any rise in rent will come as disappointing news, as many of you may be worried about the rising cost of living this winter and beyond. The past year has been difficult for many of our customers and will continue to be in the months ahead. We will continue to work hard and do the very best we can for all of you with the resources that we have. 

If you are having money problems, it’s important you speak to us. We have trained teams ready to help, you can access support by contacting our Financial Inclusion team on, calling us on 0330 355 1000 and choosing option two or by completing our contact us form: 

If there is anything you don’t understand or you are not sure what to do once you have read through the information below then don’t worry, give us a ring and someone will be there to help you.  

Visit our rent increases FAQ page here