You said, we did: improving registration
We're making it easier to register and find your tenancy number, and refining the experience for leaseholders
We’ve been implementing your suggestions because we're committed to ensuring you have the best experience possible when managing your tenancy, locating your details, and navigating your account when signed in as a leaseholder.
These improvements wouldn't be possible if it weren't for your feedback and, in this instance, recommendations from leaseholders. We hope you'll continue providing us with directions to make your experience better.
Here are the most recent changes we’ve made:
You said: You wanted a more straightforward registration process without the need for a National Insurance (NI) number
We did: We removed the requirement for a NI number to make registration easier
You said: You wanted new ways to retrieve your tenancy number without having to refer to rent statements
We did: We added an option to receive a reminder of your tenancy number via your email
You said: You wanted an offline way to retrieve your tenancy number
We did: We also added an option to get a tenancy number reminder through text message
You said: You wanted “rent” changed to say “service charge” when logged in as a leaseholder
We did: We’ve changed the wording for leaseholder accounts, to accurately reflect what they’re paying for
We need your feedback to help shape your Customer Portal. If you’d like to make your voice heard, and have your opinion carried through into future updates, find out how you can join our Panels and Groups.
Keep an eye on our upcoming news to see how we’re working to improve your experience and make our services quicker, more responsive, and easier to use.
