Want the chance to represent your neighbours and help make sure we’re following through on our promises?
An exciting, paid vacancy has just opened on our Customer and Communities Committee. Thesuccessful applicant as Committee Member will have a direct influence over how our services are run and be responsible for keeping us us accountable to our commitments.
This role offers a real chance to influence change at One Manchester. As well as being a Committee Member, you’ll also chair our Complaints and Performance Group, helping us learn fromcustomer feedback – and make meaningful improvements across our services.
What would I do?
The Customer and Communities Committee has a central role in critiquing our performance.
If your application is successful, you will:
- Review our policies making sure they’re fit for purpose and influence our upcoming plans
- Make sure we’re following our policies for the benefit of our customers
- Make sure we’re compliant with Consumer Standards
- Closely review our performance, especially Tenant Satisfaction Measures (TSMs), complaints and repairs performances, and our alignment with Customer Voice
As Chair of the Complaints and Performance Group, you will:
- Review our complaints and our responses to them
- Provide us with recommendations and feedback
- Lead the Group in helping us sharpen our complaints procedures
What kind of time commitment is there?
This is a three-year position, with the option to renew for a second term for a maximum of six years.
Committee Members typically attend six committees per year. There will also be occasional training sessions, which are great opportunities for self-development that will help you make even more of an impact on your work on the Committee.
The Complaints and Performance Group also meets 4 times a year.
What would I get in return?
This is a three-year role for which the successful applicant will receive £5,500 per annum. All our Board and Committee Members are engaged on service contracts and are subject to PAYE deductions.
How do I apply?
If this sounds like the opportunity for you, please read through our Customer and Communities Committee Recruitment Pack: head to the Committee webpage and click "Read the Recruitment Pack". When you’ve done that, send the following to governance@onemanchester.co.uk before Sunday 9 August:
- A CV setting out your career history, key responsibilities, experience, and achievements
- A personal statement highlighting your most relevant skills and experiences (ideally two pages or less)
- Details of two referees who can be contacted at shortlist stage, with their permission to be contacted organised by yourself in advance
We’re looking forward to hearing from you.
