Your say, your way
Help us serve up something fantastic.
Customers must be at the heart of everything we do. That’s why we’ve listened to feedback and introduced Your say, your way, the new Customer Voice Framework, giving you a menu of options and choices for getting involved and shaping our services in a way that suits you.
Customers have already made a big impact in 2025, especially through joining our new Customer Voice Panels where we've been listening to your feedback on our services and reviewing our policies and communication.
Whether you have a minute to spare here and there to answer a question about your experience, or you want to be actively involved in a paid decision-making role, this menu has you covered. It’s your say, your way. Each of these options is designed to be accessible and inclusive, so if you want any support to take part, let us know.
Dish out insight and ideas and see the impact
Once you’ve seen how you can get involved, just contact us and let us know the sorts of things you’re interested in. We’ll also be sharing more about each opportunity on our social media channels, so keep an eye out if you’re not sure what to choose yet.
We want to make sure getting involved works for you. If you think we’re missing something, or you’re thinking of setting up your own group, get in touch and we’ll talk to you about what what we can do to help.
