Housing disrepair claims: call for evidence
The Ministry of Housing, Communities, and Local Government (MHCLG) has launched a call for evidence to better understand housing disrepair claims and how customers seek compensation when things go wrong – have your say.
Have your say
The MHCLG wants to hear from customers who have considered, or taken, action through the County Court because of housing disrepair. In particular they are interested in people's experiences of claims management companies.
If you’d like to share your views and experiences, you can take part in the consultation. The deadline for responses is Thursday 12 February. The Government will use your views and feedback to identify any areas they feel they can improve the process.
You can respond in one of two ways:
- Complete the online survey here.
- Email your responses to: housing.disrepair.claims@communities.gov.uk
The consultation includes 22 questions for social housing customers. These are a mix of multiple choice questions and free text boxes where you can share your experiences in your own words.
You don’t need to answer every question, and you can pick and choose which ones you want to respond to.
Need to report a repair?
If you have a repair that needs attention, please contact us directly so we can help.
- Phone: Call our Customer Resolution Centre by phone on 0330 355 1000.
- Email: Complete our 'Contact us' form or email csreply@onemanchester.co.uk and a member of the team will get back to you.
- Online: You can book a repair through your online account. Follow a step-by-step guide on how to do this.
- In person: You can also book a repair in person with a One Manchester colleague, at one of our Neighbourhood Drop-in sessions.
If your repair could be an emergency, please call us immediately on 0330 355 1000.
