Support for you during the festive break
Everything you need to know about accessing our services.
Contacting us
We'll be running a reduced service from 5pm on Monday 23 December 2024 until 8am on Thursday 2 January 2025.
If you have an emergency over the festive period, our out-of-hours service will be on hand to help you — you can reach us by calling 0330 355 1000.
Festive period opening hours
| Customer Resolution Centre |
Neighbourhood Hub drop-ins |
Emergencies | |
| Mon 23 Dec | Open as usual 8am-5.30pm | Open |
Emergency repairs can be reported 24 hours a day, 7 days a week including all bank holidays. Call us on 0330 355 1000. |
| Tues 24 Dec | Closed | Closed until Mon 6 Jan 2025 | |
| Wed 25 Dec | Bank Holiday - closed | ||
| Thurs 26 Dec | Bank Holiday - closed | ||
| Fri 27 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
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| Sat 28 Dec | Closed | ||
| Sun 29 Dec | Closed | ||
| Mon 30 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
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| Tues 31 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
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| Wed 1 Jan | Bank Holiday - closed | ||
| Thurs 2 Jan | Open as usual 8am-5.30pm |
Neighbourhood Hubs
All Neighbourhood Hub drop-in sessions are closed from Tuesday 24 December 2024 and re-open week commencing Monday 6 January 2025. Our Hub 2025 opening times can be found on our Neighbourhood services page.
Neighbourhood inspections
Our neighbourhood inspections will start again during the last week of January. You can find out when your next one is by visiting our Neighbourhood services page.
Winter support
We know the winter months can be challenging, having a big impact on our homes and our health, and that’s why we’ve put together details of support available to you and our top tips and advice for dealing with colder and freezing temperatures.
- Let's get winter ready — our top tips and advice
- Let’s get winter ready — preparing for colder and freezing temperatures
We’d like to take this opportunity to wish you a safe and restful festive season and a happy New Year. This time of year can be difficult for many reasons and it’s important to look after yourself. If you’re feeling lonely or isolated, please do reach out to organisations that can help:
- Samaritans — available 24 hours a day, call 116 123
- Age UK — call 0800 055 6112, open 8am to 7pm, every day of the year.
Don’t forget, our programme of winter social events, where you can also enjoy a free hot drink and a meal, will start again in January.
We look forward to seeing you in 2025!
