Keeping you informed about disrepair claims
Helpful information to guide you before considering a disrepair claim.
Recently, we’ve been made aware of an increase in third‑party companies contacting customers about making disrepair claims. These offers can sometimes look helpful, but they can sometimes come with hidden fees, delays or confusing agreements that aren’t always clear at first.
That’s why we’re raising awareness about disrepair claims, what they are and what action to take if your home has fallen into disrepair, to make sure you have all the information before making a decision. At One Manchester, our priority is keeping your home safe and your making sure you feel supported.
What is a disrepair claim?
A disrepair claim is legal action taken when repairs in your home aren’t completed within a reasonable time. This can include issues such as leaks, mould, structural damage, or heating and plumbing problems.
Benefits of contacting us first
- We can often resolve repairs faster
- You speak directly with a team that knows you and your home
- We have an accessible complaints process
- There are no legal fees involved
Find out more about disrepair and how we can support you
Visit our disrepairs webpage to find everything you need to know before making a claim. You can also read our frequently asked questions and answers on our repairs page. You can get in touch by calling us on 0330 355 1000 or filling in our Contact us form.
