Have your say on how we can improve our services and get a £10 Love2shop voucher

Posted 27 Sep 2022

At One Manchester we are proposing some changes to the way we work to make it easier for our customers to get support and engage with One Manchester colleagues.  

We want to make things more convenient for you, instead of having to travel from across our areas to one of our two main offices we want to bring our services to you. We plan to do this by making a number of key changes; which will involve allocating colleagues smaller neighbourhood patch sizes, these colleagues will be your key contact to support you with a range of issues and will be based locally to you. We also want to introduce new localised customer contact points to reduce the distance you have to travel and make changes to the way we communicate with you.

We want to get your views on these suggested changes, to ensure we understand what approach will work best for our customers, to do this we will are holding two consultation workshops.

Come along to a customer consultation workshop

We would like to invite our customers to come along to one of our customer consultation workshops to give your views on this approach. 

Customer workshops will be taking place on the following dates;

  • 1pm - 2.30pm- Friday 21 October at Aquarius Centre, Hulme
  • 6 – 7.30pm Tuesday 1 November at New Hope Fellowship Church, Hulme

(Please note each session will last no longer than 1.5 hours).

Refreshments will be provided for all attendees and free travel can be provided if needed. 

Customers that attend the workshop will also receive a £10 Love2shop voucher as a thank you for coming along. 

If you want to come along to one of these workshops please call us on 07904536818 or 07848024721 or you can email customervoice@onemanchester.co.uk to book a place.

Have your say by completing our online consultation 

If you are unable to attend one of the in-person consultation workshops we are holding, but still want to have your say, you can do so online. 

If you complete the survey and state you wish to be entered into the free prize draw within this survey you will be in with a chance to win a £30 Love2Shop voucher as a thank you from One Manchester for having your say.

Click here to have your say via our short survey