Supporting you with your rent
Need some support or advice about paying your rent? We're here for you.
We’re here to help you feel secure in your home. We know that life can change quickly, and sometimes keeping up with rent payments can be difficult. If you’re finding things tough, our friendly teams are here to guide you and make sure you get the support you need.
Support available
We can help you:
- Set up a manageable and affordable rent payment plan
- Understand changes linked to Universal Credit migration
- Get answers to any questions you have about your rent or payments
How to get support
- Call us on 0330 355 1000 (Monday–Friday, 8am–5pm)
- Contact your Neighbourhood Officer directly
- Visit your local Neighbourhood drop-in for face to face support
Your stories — Ezra*
Ezra’s story is a powerful example of the difference the right support from One Manchester can make in helping someone get back on track.
When he was going through a tough time, Ezra reached out to our team, who helped him set up an affordable repayment plan so he could get back on track and rebuild his confidence.
He’s now cleared more than £3,000 in rent arrears, and he and his family are enjoying a much more secure future.
Ezra’s experience shows how meaningful guidance can open the door to a brighter, more stable path ahead.
*name changed for privacy reasons
