Adverse weather conditions update
We'd like to make customers aware that due to the adverse weather conditions, we are experiencing an unprecedented number of calls, you may therefore experience longer than usual wait times to speak to someone.
We encourage our tenants to contact us by completing this form on our website: Contact Us Now | One Manchester where we will process your enquiry as soon as possible.
We kindly ask that if you contact us via the contact us page that you allow sufficient time for us to reply to your query and that you only contact us once. Alternatively, please contact us via CSREPLY@onemanchester.co.uk or continue to wait on the line to speak to one of our friendly advisors.
Please ensure you stay waiting on the line if you are calling about an emergency.
Our ongoing commitment to dealing with damp and mould
In December 2022, we provided a report to the Regulator of Social Housing on how many of our homes had cases of damp and mould. To date, the majority of repairs have been completed for our customers, making sure your home is a safe and healthy space.Posted 04 Aug 2023