Update about our rent and service charges
You’ll soon be receiving a letter from us to let you know that we’ve made the difficult decision to increase our rents and service charges from 1 April 2024.
We know how difficult cost of living increases are, so the decision to increase rents has not been an easy one.
We always try to keep our rents as affordable as possible, but the costs of maintaining and repairing your homes, including labour and materials, has significantly risen, due to high inflation rates and increased energy and fuel costs.
This rent increase means we can continue providing and improving our services for to you.
Does this increase in rent and service charges apply to me?
- Social rent: Yes, if you’re one of our social customers this increase applies to you, and you’ll soon receive a letter explaining the changes.
- Market rent: No, if you’re one of our market rent customers your rent is set at market value so this increase doesn’t apply to you.
- Rent to buy: No, if you’re one of our rent to buy customers this increase doesn’t apply to you because you signed up to pay a fixed monthly rate when you started your lease.
- Shared Ownership: Yes, if you’re one of our Shared Ownership customers this increase applies to you and you’ll soon receive a letter explaining the changes.
- Leaseholder: Yes, if you’re a Leaseholder with us the increase in service charges applies to you and you’ll soon receive a letter explaining the increase.
- Garage rent: Yes, if you’re renting a garage from us this increase applies to you and you’ll soon receive a letter explaining the changes.
We’ve put together some FAQs to help explain why the increase is happening, how it will affect you, and what help is available if you need it.
Our friendly team are on hand to do whatever we can to support you.
If you’re worried about money or paying this increase, please get in touch with our Financial Inclusion team. Our trained colleagues can help you. especially if you have any concerns about money. You are important to us, and we want to work with you to understand any financial difficulties. Our team can talk to you about options we have available if you’re struggling to pay your rent. You can get in touch with our team by calling us on 0330 355 1000 and selecting option 3 or completing our contact us form.
If there is anything you don’t understand or you’re not sure about once you have read our FAQs, then please give us a call or complete our contact us form.
