Supporting customers through our Thrive Fund
Need help buying household items? Our Thrive Fund is open for applications.
We set up our Thrive Fund in 2023 to help our customers purchase household items they were struggling to afford. We were able to support 1,611 families and individuals during the 2023/24 financial year.
What sort of help is available?
The Thrive Fund can help with the cost of buying items such as white goods and cookers, small kitchen items, beds, bedding, furniture and window coverings. You can apply for items in a maximum of two of these categories. So for instance, you could apply to get help buying a bed and a cooker.
You can also apply for help with decorating costs and buying school uniforms.
Please be aware we’re unable to pay directly for bills, rent or provide cash to customers through the Thrive Fund. If your application is accepted we will either purchase the requested item/items for you or issue you with an e-voucher to select your item yourself.
Who can apply?
The Thrive Fund is only available to One Manchester customers who are renting their home.
We’re only able to accept applications from customers who haven’t previously applied for the fund, unless you're applying for help with the cost of buying school uniforms or beds for children.
How to apply
All you need to do is complete our form. Please give as much information as you can, this must include your full name and your full address including your postcode. Without your full address, we'll unfortunately have to reject your application.
What happens next?
After submitting your application, a referral will be sent to your Neighbourhood Officer who’ll arrange a tenancy experience visit to talk about your application and any other issues you may have. If a tenancy experience visit is not completed we won’t be able to help you.
Your application will be reviewed by a colleague from our Thrive Fund team who'll email you if the application has been successful and confirm that a referral has been sent to your Neighbourhood Officer to review your application. Initial application processing may take up to 5 working days.
We're here to support you
We understand the increased cost of living is still putting additional pressure on customers’ finances and if you need help for outgoings such as bills or rent, please speak to our Financial Inclusion team by calling us on 0330 355 1000 or fill in our contact us form to get in touch. You can find out more about what support we can offer by visiting our help with money page.
If you need help purchasing food or fuel, you can get urgent help by calling us on 0330 355 1000 and a member of our team will give you a call back.
