Join our Customer and Communities Committee
Interested in representing your fellow customers and making things better for everyone?
This opportunity has now closed.
Calling all customers who’re keen to represent the interests of their fellow customers as a member of our Customer and Communities Committee.
At One Manchester, our Customer and Communities Committee plays an essential role, making sure that our services are well run, that we’re delivering on our promises, and achieving the best outcomes for our customers. Our Customer and Communities Committee members make sure that all decisions made by the committee and the board are made with our customers at heart.
The successful candidates will be passionate about representing customers’ interests. They will have a good understanding of their neighbourhood and what matters most to customers and their local communities. They will also share our drive to make a difference locally, and will be dedicated to improving our communities and playing a part in making things better for customers.
What's on the committee's agenda?
- Listening to the Customer Voice; paying attention to what all customers say and using feedback to continuously improve and shape customer experience and services.
- Complying with the laws and regulations that protect customers, like the new Consumer Standards and the Housing Ombudsman's Complaints Handling Code.
The work that you'll do includes:
- Looking at our values and objectives and ensuring we have the policies and plans that we need to achieve those objectives.
- Making sure we’re treating customers fairly by following our policies.
- Reviewing One Manchester’s performance, checking how well we’re doing at meeting our goals, especially in areas like customer satisfaction and Tenant Satisfaction Measures (TSMs), repairs, and complaints.
- Reviewing our compliance with the Consumer Standards and making recommendations to the Board.
Length of term
Our Customer and Communities Committee Members will be appointed to a three-year term, for a maximum of six years (2 x three-year terms).
Salary
In return for their hard work and time, our Customer and Communities Committee members will receive £4,350 per year. All our Board and Committee Members are engaged on service contracts and are subject to PAYE deductions.
Time commitment
We ask that our committee members attend up to six committee meetings per year. From time to time, this may also include Strategy Days, and/or training events.
Learn more and apply
To apply for this role, please read the Customer and Communities Committee Recruitment Pack found at the top of this article. Send your application and the following:
- A CV setting out your career history, detailing your key responsibilities and achievements.
- A personal statement highlighting your most relevant skills and experiences, ideally in no more than two pages.
- Details of two referees whom we would be able to contact at shortlist stage with your consent.
