How your rent is spent
We know managing rent can be challenging, but we’re here to help.
During March, we’ll be in touch to let you know your new rent and service charges for 2025/26. We understand that any increase in your outgoings can be difficult but we’re here to help you with support and advice if you need it.
How is my rent spent?
Your rent pays for more than just your home – it goes towards essential services like repairs, maintenance, and safety checks, as well as long-term investment in your homes, neighbourhoods, people and communities.
How we make sure you get value for money
Making sure our customers get value for money is at the core of everything we do. Your feedback helps us understand what you need and expect from us, and this guides how we get the very best from our resources to benefit our customers and communities. We work hard to use our resources efficiently, reduce unnecessary costs, and improve the services you receive.
As part of our Customer Voice Strategy, we're working closely with our customers to create services that truly meet your needs. Right now, we're focusing on improving our repairs service. These changes will help make the service more efficient, saving time and money, whilst making sure you continue to receive the best service possible from us.
How every £1 of rent is spent
The chart shows what every £1 of your rent is spent on. To give you the best value for your money, we focus on spending your rent as efficiently as possible, prioritising what matters most to you.
You can read more about the progress we’ve made against our priorities and how we’ve been working with you to make our services better in our latest annual report.
How your rent is spent
Need support?
We understand that any increase in your outgoings can be difficult and we want to remind you that we’re here to support you.
- Our Financial Inclusion team is on hand to give you support or advice, and if you’re struggling, please reach out to our team by calling us on 0330 355 1000 (option 2) or fill out our contact us form.
- Our team can help with advice and tips on managing your money, budgeting, support you claim extra money and benefits you could be entitled to.
- Last year, we helped customers claim £2.1 million in extra income. You can also find useful information about this on our help with money page.
Universal Credit Migration – what you need to know
If you’ve received a letter about switching to Universal Credit, don’t worry – we’re here to guide you through it. We’ve created a handy guide and some FAQs to make the change easier.
Join our Universal Credit Support sessions
We’re holding four Universal Credit support sessions in April to support those of you on Universal Credit with updating your rent amount within your online journal.
These support sessions will take place at the Gorton Hub on the following dates:
- Friday 11 April 9.30am-12.30pm
- Friday 11 April 2-5pm
- Friday 25 April 9.30am-12.30pm
- Friday 25 April 2-5pm
Come along for help and support with amending your Universal Credit amount rent amount for 2025/26.
