How we’re supporting customers with additional support needs
We want to make sure we’re providing accessible, safe, and inclusive living environments that suit your needs and promote independence and wellbeing.
At One Manchester, our vision is to create inclusive, connected, and sustainable places where people can thrive and live well.
We aim to make life easier and more comfortable for our customers with additional support needs, by listening carefully and taking action when issues arise so we can offer the right solutions. We understand that every individual and family has unique needs and each solution should reflect that.
Here’s are some real-life examples of how we’ve supported our customers.
Case study: Supporting Ahmed to enjoy his garden again
Recently, we supported Ahmed (name changed for privacy reasons) who, due to his paralysis, was unable to maintain his garden, causing it to become overgrown. At his tenancy experience visit his Neighbourhood Officer noticed he was unable to access or enjoy his garden and arranged for his garden to be cleared and tidied restoring it for Ahmed’s use.
We also offered additional support, including signing him up for our Assisted Gardening programme and letting him know about other adaptations support available. Ahmed was happy with the outcome – telling us he wouldn’t have asked for help himself, but thanks to his home visit, we were able to step in and offer support.
At One Manchester, we’re committed to making your homes more accessible, helping you live independently, and making everyday life easier. Ahmed’s story highlights just one type of support we can offer our customers.
Case study: Supporting the Smith family to move to a more suitable home
We recently helped the Smith family (name changed for privacy reasons), a single parent family of four move to a home more suitable for their needs. At the family's annual tenancy experience visit, their Neighbourhood Officer chatted to them about what they needed and noticed that they would benefit from additional multi-agency support.
The youngest child, aged 9, requires a medical bed and a hoist for mobility, which meant they were sleeping downstairs. However, the bathroom was located on the first floor, which meant the parent was having to carry their child up and downstairs multiple times a day. The parent was struggling physically and it became clear that their current home wasn’t suitable or safe for the family and adaptations were urgently needed.
To help, we added the family to our priority list and found a more suitable home for them. We worked closely with Manchester City Council to make sure the adaptations could be completed and coordinated further support for the family from Children’s Services. The family has now settled into their new home and have a much more comfortable and accessible living environment for them all. We’ve since heard from the family's nurse, who explained what a difference the new home was making and emphasised how valuable our support has been.
This story highlights the vital role our Neighbourhood Officers play in supporting customers, working in partnership with other agencies to find solutions that help our customers and improve their quality of life. Our Neighbourhood Officers can chat to you about your needs and situation and work with you to find a solution.
Do you need help or support?
If you or someone living with you has a disability or is struggling to live independently, we might be able to help you adapt your home to make things easier for you.
We’re committed to providing our customers with adaptations to make your home more accessible and help you live independently as much as possible.
You can find out more and how to apply on our adaptations page. You can also give us a call if you prefer on 0330 355 1000 or fill in our Contact Us form.
You can also read more about the support we provide to customers with additional needs in our Reasonable Adjustments Policy.
