Getting to know you better

We're working hard to improve our service and better understand your needs – so when we next chat, we might ask a few extra questions about your home and household. This information will help us identify any specific needs or potential issues, so we can be more proactive in providing the support you need.

For example, if you call about grounds maintenance, we might also ask how many people live in your home, whilst you’re on the phone. Don't worry - that's all part of our new process to get to know you and your home better – your information will help us provide a better service in future.

We're here for you

We know the winter months can be difficult for many reasons and we want you to know we’re here to support you, so don’t struggle alone.  

You can talk to your Neighbourhood Officer at your nearest Neighbourhood Hub if you’ve got a problem or need a chat. You can find out more about our hub drop-in sessions on our Neighbourhood services page.

Alternatively, feel free to call us on 0330 355 1000 or complete our Contact Us form and a member of our team will be in touch.