Consulting on consumer standards

Come along and have your say on new Government consumer standards

Posted 22 Aug 2023

You're invited to share your thoughts on the Governments new Consumer Standards for housing providers.

The Social Housing Regulation Act is now law and implements the recommendations outlined in the Social Housing White Paper. 

The new law aims to improve the regulation of social housing, strengthen tenants’ rights and voices, and ensure safe and better-quality homes for customers. We welcome the Act and remain committed to making sure we do right by our customers.

One of the vital aspects of these reforms is the change of the consumer regulation role of the Regulator of Social Housing. The Regulator will now have the power to proactively monitor landlords’ compliance, carry out regular inspections of the largest social housing providers every four years, and issue unlimited fines where failings are evidenced. 

With the Social Housing Regulation Act being passed earlier this year, RSH expects to implement the new approach from April 2024. 

In light of this, the regulator has published a consultation seeking input on a set of draft consumer standards. This includes:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard
Share your views

We're now inviting our customers to take part in the consultation, you can do so online or at one of our consultation sessions.

  • 11am-12.30pm, Friday 13 October at Lovell House, 6 Archway, Hulme, M15 5RN
  • 6pm-7.30pm, Tuesday 10 October online using Microsoft Teams (You will be sent an invite)

Refreshments will provided for those who attend our in person session.

To book your place call us on 0330 355 1000 or complete our contact us form

You can take part in the consultation survey here - Please note this survey will close on Tuesday 17 October.

What are the next steps? 
  • Developing the new approach for landlord inspections, including carrying out further engagement with tenants, landlords and other stakeholders.

One Manchester advocate the standards and are looking to provide feedback to help us improve as an organisation and a sector.