Shared Ownership

This letter has been sent to our Shared Ownership customers.

Need help reading this?

You can translate this letter into your preferred language or use features such as large text and screen reader by selecting the universal accessibility icon or choosing ‘Accessibility’ from the menu. If you’d prefer to speak to someone, please call us on 0330 355 1000.

Your rent and service charge budget for 2026/27

I am writing to inform you of your updated annual rent and service charge for your home, which will cover the anticipated costs of services we will provide from 1 April 2026 to 31 March 2027. We want to ensure you are aware of the upcoming changes, and we’re here to answer any questions you may have.

We always work to keep our charges as affordable as possible, but the continued rising costs of providing essential services, including energy, utilities, and external supplier fees, have made it necessary to adjust and increase our charges for the coming year in some areas. We’ve worked hard to keep these adjustments as minimal as possible, but we need to ensure we can continue delivering the high standard of service you expect.

Your new monthly rent and service will be:	xx
Tenancy reference number:	xx
Property reference number:	xx

We completely understand that any change in rent and service charges can be concerning, and we want to be as transparent as possible. The new service charge reflects a careful assessment of the costs required to maintain and deliver services for your home. This includes everything from contractor fees (for pest control, lift servicing, building insurance) to the costs of repairs, communal electricity, and other essential services.

This letter sets out the new rent and service charges you need to pay under your shared ownership lease, and what help is available if you're concerned about being able to pay.

Worried about money? We’re here to help

We know it’s been another challenging year for many people, and we want to remind you that we’re here to support you.

Support from the Financial Inclusion team

If you’re struggling, please reach out to our Financial Inclusion team at financialinclusion@onemanchester.co.uk, call us on 0330 355 1000 (option 2), or fill out our contact form at www.onemanchester.co.uk/contact-us.

Our team can help you manage your money, budget, and claim extra money and benefits you’re entitled to. Last year, we helped customers claim £2.4 million in extra income. You can also find useful information on the help with money page on our website.

Other support available

• Thrive Fund: Funding for essential items like furniture, kitchen appliances, and school uniforms. More information is on our Thrive Fund page.
• Employment and Skills Team: Support with finding job opportunities, CV writing, and interview prep. Visit our Employment and Skills page for more details.

If you have any questions or need assistance, please don't hesitate to contact us. We're here to support you and ensure you continue to enjoy living in your home.

Many thanks,

Nicole Kershaw
Chief Executive

This letter and the additional documents are sent to you by One Manchester Limited of Lovell House, 6 Archway, Hulme, Manchester M15 5RN.

Service charge budget and demand for 2026-27

1 April 2026 to 31 March 2027

Service charge description	Annual charge per property £	Monthly charge per property £
Aerial digital servicing	xx	xx
Booster pump service	xx	xx
Estate charge	xx	xx
Caretaking service	xx	xx
Door entry	xx	xx
Dry riser service and maintenance	xx	xx
Communal electricity	xx	xx
Emergency lighting	xx	xx
Fire alarm servicing	xx	xx
Pedestrian and car park gates	xx	xx
Grounds maintenance	xx	xx
Legionella testing	xx	xx
Lightning conductor service	xx	xx
Pest control	xx	xx
Ventilation service and maintenance	xx	xx
Water charge	xx	xx
Lift service	xx	xx
Window cleaning	xx	xx
Day to day repairs	xx	xx
Building insurance	xx	xx
Contribution to sinking fund	xx	xx
Management fee	xx	xx
Total communal costs	xx	xx

What do I need to do now?

Universal Credit

If you receive the housing element of Universal Credit, you need to let the Department of Works and Pension (DWP) know about the increase in your total weekly payment by updating your Journal on the day of the increase Monday 1 April 2026.

Don’t update your Journal before this date because the DWP will not recalculate your entitlement with your new rent amount.

Standing orders and online banking

If you pay by a standing order or via online banking, please change the amount that has been set up to the new rent amount set out in this letter.

Direct Debit

If you pay by Direct Debit, don’t worry we’ll make the changes for you. You’ll also receive a letter from Allpay to confirm your Direct Debit has been updated. Don’t forget to check this letter to make sure everything is set up right. If you don’t get a letter or want us to double-check your Direct Debit payment we’ll be happy to help just email the team at: incometeam@onemanchester.co.uk

This letter and the additional documents are sent to you by One Manchester Limited of Lovell House, 6 Archway, Hulme, Manchester M15 5RN.

What if I need help?

We’re here to help – If you’ve got any questions or concerns about paying your service charge, please get in touch as soon as possible by using the Contact Us form on our website www.onemanchester.co.uk/contact-us - or by calling us on 0330 355 1000, a colleague will be happy to help.

We’ve got lots of helpful information on our Money Help pages on our website, or our Financial Inclusion team is also always on hand to help when you need them, just call 0330 355 1000.

Alternatively, you can contact the following organisations for support:
• Citizens Advice: 03444 111 444
• Shelter: 03301 755 121