Leaseholders

This letter has been sent to our leasehold customers.

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You can translate this letter into your preferred language or use features such as large text and screen reader by selecting the universal accessibility icon or choosing ‘Accessibility’ from the menu. If you’d prefer to speak to someone, please call us on 0330 355 1000.

Your service charge budget for 2026/27

I am writing to inform you of your updated annual service charge for your home, which will cover the anticipated costs of services we will provide from 1 April 2026 to 31 March 2027.

We always work to keep our charges as affordable as possible, but the continued rising costs of providing essential services, including energy, utilities, and external supplier fees, have made it necessary to adjust and increase our charges for the coming year in some areas. We’ve worked hard to keep these adjustments as minimal as possible, but we need to ensure we can continue delivering the high standard of service you expect.

Your new quarterly service charge will be:	xx
Tenancy reference number:	xx
Property reference number:	xx

We completely understand that any change in service charges can be concerning, and we want to be as transparent as possible. The new service charge reflects a careful assessment of the costs required to maintain and deliver services for your home. This includes everything from contractor fees (for pest control, lift servicing, building insurance) to the costs of repairs, communal electricity, and other essential services.

Your service charge is payable quarterly on the following dates:

•    30 June 2026
•    30 September 2026
•    31 December 2026
•    31 March 2027

If it’s more convenient for you, you can switch to monthly payments. Just reach out, and we’d be happy to set up a monthly Direct Debit for you.

In September, we’ll send you a detailed breakdown of how we spent your service charge for 2025/2026. This will include both the budgeted and actual costs. If we’ve underspent in any area, we’ll credit the difference to your account, and you’ll be able to apply for a refund. If costs were higher than anticipated, we’ll let you know and request an additional payment.

I can confirm that as of 13 February 2026 your account is showing a balance of £«current_bal». Please make sure you check what symbol your balance has in front of it. If your balance has a ‘-‘ (minus symbol) in front, this means your account is in credit. If it doesn’t, it is in arrears.

If you’ve set up a Direct Debit and your service charge has changed, don’t worry. The adjustment will be made automatically. However, if you’d like to discuss any details or need help with your Direct Debit, please feel free to email our team at incometeam@onemanchester.co.uk.

If you’d like to discuss switching to monthly payments or to find out more about the services we provide, please call our Customer Contact Centre on 0330 355 1000 or email leasehold@onemanchester.co.uk and we’ll be happy to help.

If you have any questions or need assistance, please don't hesitate to contact us. We're here to support you and ensure you continue to enjoy living in your home.

Many thanks,

Nicole Kershaw
Chief Executive

This letter and the additional documents are sent to you by One Manchester Limited of Lovell House, 6 Archway, Hulme, Manchester M15 5RN.

Service Charge budget and demand for 2026/27

1 April 2026 to 31 March 2027

Service charge description	Annual charge per property £	Quarterly charge per property £
Aerial digital servicing	xx	xx
Agent fees	xx	xx
Bin chute/paladin cleaning	xx	xx
Mechanical and electrical charge (booster pumps, dry risers, lighting conductor and ventilation service)	xx	xx
Caretaking service	xx	xx
CCTV	xx	xx
Cleaning service	xx	xx
Door entry	xx	xx
Communal electricity	xx	xx
Fire alarm servicing and emergency lighting	xx	xx
Pedestrian and car park gates	xx	xx
Grounds maintenance	xx	xx
Pest control	xx	xx
Water charge	xx	xx
Lift service	xx	xx
Window cleaning	xx	xx
Day to day repairs	xx	xx
Building insurance	xx	xx
Management fee	xx	xx
Total communal costs per quarter	xx	xx
Total communal costs per annum	xx	xx

Making payments

Direct Debit

Call our customer services team on 0330 355 1000 who will set up your direct debit.
It’s up to you how often you make payments. You can pay weekly, fortnightly, 4 weekly or monthly.
Direct Debit is the easiest, most convenient, and secure way to pay, with the added peace of mind of being backed by the Direct Debit Guarantee.

By automated phoneline

Call One Manchester’s automated payment service on 0330 041 5530.
All you need is your 19 digit rent card number and a debit card. The number is charged at the standard local rate – the same as One Manchester’s contact centre number and is available 24 hours a day.

Allpay App

You can also download the Allpay app and pay your rent using your 19 digit rent card number.

Online

Use your bank debit card to pay online via our website, www.onemanchester.co.uk, using the first line of your address as your Customer Account Number. The money will go into your rent account within two working days.

The Post Office/Paypoint

Just hand over your rent card with your payment. Please get a receipt.