Home improvements

Making improvements to your home

We ask that you get our written permission before you make any changes to your home.

We will need full details of what alterations you want to make so we can let you know if any conditions need to be met. For instance, you might need to get planning and building control permissions, or we might require you to return the property to its original condition before you move out.

A living room setting which has been recently decorated. The wall is green and the floor in engineered wooden flooring. There is a coffee table in the middle of the room, with a large window to the left allowing light into the room.

How to make a request

If you’re thinking about making changes or improvements to your home, please get in touch with us to discuss your plans before you progress. To chat to us about your request, please call our Customer Resolution Centre on 0330 355 1000 and a member of the team will be able to advise you on next steps. Alternatively, you can complete our Contact us form and we’ll get back to you.

Once your enquiry has been received, we’ll get back to you within five working days.

What happens next?

Your application will be assessed by a surveyor if necessary. We might need to arrange a home visit depending on the details of your alteration, although sometimes this isn’t necessary.

If your application is approved, this will be confirmed in writing along with any conditions of work or safety specifications that will need to be carried out.

Other things to know

You will be responsible for any repairs or maintenance of the improvement or alteration.

We will have to charge you for any unauthorised improvements or alterations identified during or at the end of your tenancy.