Community Safety Manager

Job title: Community Safety Manager
Contact type: Permanent
Salary: £54,789.79 per annum
Working hours: 35 hours per week, full time
Location: Manchester – agile
Closing date: 13 October 2026

About us

At One Manchester, we’re building places people are proud to call home. We own and manage over 12,000 homes across central, south and east Manchester — but we’re more than just a landlord. We provide services, support and opportunities that help people and communities thrive.

Everything we do is shaped by our HEART values, our customers and our commitment to creating positive change across our city. We believe safe, affordable homes are the foundation for better lives, and we work together to deliver services that make a meaningful impact every day.

We’re continuing to evolve and improve how we work, making this an exciting time to join One Manchester. As we deliver the ambitions set out in our Corporate Plan, we’re looking for people who share our values and want to help create inclusive, connected and sustainable places where people can thrive.

We’re proud of our inclusive, customer-focused culture and the way our colleagues work together to make a difference every day. We’re looking for people who share our values, care about customers and enjoy working collaboratively to improve services and communities.

About the role

Lead One Manchester’s Community Safety service, acting as the operational lead for Community Safety, Domestic Abuse and Safeguarding. Manage, support and develop the Community Safety team to deliver effective case management, excellent customer outcomes, regulatory compliance, value for money, and strong partnership working.

What you’ll be doing

- Lead and develop the Community Safety team, providing coaching, guidance, case oversight and performance management.

- Ensure timely and appropriate interventions, support for victims, and enforcement action against perpetrators.

- Oversee safeguarding and domestic abuse services, managing risk and ensuring effective case management and review.

- Develop and implement policies, procedures and service improvements in line with legislation, regulation and best practice.

- Act as the subject matter expert on Community Safety, Domestic Abuse, Safeguarding and ASB, providing advice to colleagues, senior leaders and external partners.

- Manage resources, budgets and workloads to deliver high-quality, customer-focused, value-for-money services.

- Build and maintain effective relationships with internal teams, statutory agencies and community partners to achieve shared outcomes.

- Ensure legal cases are evidence-based, compliant with current legislation and represent value for money.

- Drive customer engagement, using feedback and insight to improve service delivery.

- Respond to complaints, MP and Councillor enquiries, and represent One Manchester at external forums when required.

- Monitor performance, KPIs and service outcomes, using data and insight to drive continuous improvement.

- Ensure compliance with health and safety, equality, diversity and inclusion, data protection, safeguarding and other statutory requirements.

- Promote One Manchester’s values, behaviours and commitment to excellent customer service.

- Lead, motivate and develop high-performing teams through coaching, mentoring and constructive challenge.

- Foster a culture of accountability, inclusion, collaboration, continuous improvement and innovation.

- Support organisational objectives, service improvement initiatives and talent development.

- Champion Equality, Diversity, Inclusion and Belonging (EDIB) across the team and wider organisation.

What we’re looking for

We’re after someone who has:

- Significant experience in Community Safety, ASB, Domestic Abuse and Safeguarding service delivery.

- Proven experience leading and developing high-performing teams.

- Strong knowledge of housing-related legislation, ASB powers, safeguarding and legal processes, including civil court procedures.

- Experience working with solicitors, barristers, partner agencies and key stakeholders.

- Excellent judgement, problem-solving, communication and influencing skills.

- Strong organisational skills, attention to detail and ability to manage competing priorities.

- Commitment to equality, diversity and inclusion.

Desirable

- CIH/BTEC qualification (or willingness to work towards).

- Full driving licence and access to a vehicle for work purposes.

Why join us?

We know that great services start with great people. That’s why we’re committed to creating a workplace where colleagues feel supported, valued and able to grow. Alongside meaningful work and opportunities to develop, you’ll also benefit from:

- 27 days’ annual leave when you join us, rising to 30 days after three years’ service, plus UK bank holidays
- the option to buy or sell annual leave through our holiday scheme
- a genuine approach to agile and flexible working, dependent on the role
- an excellent pension scheme with an 11.4% employer contribution through the Smart SHPS DC salary sacrifice scheme
- supportive people policies that help you balance work and life
- Medicash healthcare cash plan membership, with Level 1 cover paid by us
- a 24/7 Employee Assistance Programme
- Perkbox, our benefits platform giving you access to hundreds of discounts, benefits and wellbeing resources
- a Cycle to Work scheme through Halfords
- access to Manchester Credit Union for affordable financial support, including loans, savings accounts and money guidance
- support to gain professional qualifications, with paid memberships fees for relevant professional bodies

Equality, diversity and inclusion

We’re committed to creating a diverse and inclusive organisation where everyone feels valued, respected and able to be themselves.

We welcome applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  

As part of our commitment to improving representation, we operate the Rooney Rule and aim to interview at least one ethnically diverse candidate for all roles, and at least one female candidate for roles within our Trades and Facilities teams where women are currently underrepresented.

We’re also committed to supporting flexible and agile working where possible. If you require flexibility or adjusted working arrangements (including part time hours), we encourage you to speak to us as part of the recruitment process and we can let you know if it can be considered for this particular role.