As part of our commitment to the delivery of high quality services, we have reviewed and revised our service commitments. A service commitment is a published standard, which must be adhered to, that can be consistently measured and used to monitor the performance of One Manchester services or contracts. We have tried to relate the new commitments to areas of business we believe that our customers will value and it is our intention to tell tenants how well we are performing against our corporate ones.
On this page you can find our:
We will conduct building checks, which include a review of health and safety considerations in line with relevant legislation and guidance. Where necessary we will undertake minor repairs around the blocks. This includes:
1. Ensuring the building is repaired and maintained
2. We will keep the internal communal areas of the block clean and tidy. This includes:
3. We will keep the external grounds within the perimeter of the building clean and tidy and regularly litter pick all communal areas. This includes:
4. Outside of the caretaking service working hours we offer an out-of-hours emergency service which can be accessed by ringing our main contact centre on 0330 355 1000. Examples of emergencies include:
5. We will carry out property viewings with potential new customers.
1. We will keep the internal communal areas of the block clean and tidy. This includes:
2. We will keep the external grounds within the perimeter of the building clean and tidy and regularly litter pick all communal areas. This includes:
3. We will conduct block inspections, which include a review of health and safety considerations in line with relevant legislation and guidance. This includes: