We know this year has been difficult for many of you and as we have now gone back into national lockdown, we wanted to let you know that we are here to help.

For this lockdown, we will continue our services at the level of the last few months, nothing is changing, we are still offering both emergency and non-emergency repairs and our support teams are all still working.

How to get in touch

We have been experiencing very, very high call volumes in recent weeks, so we ask that you bear with us and only contact us via phone if it is an emergency. If your query isn't urgent, but you still need to speak to us, please use the contact us form, providing us with as much information as you can. Or, if you sign up for an online account, you can:

  • Book a repair
  • Change a repair that you have already booked
  • Check your rent account balance
  • Pay your rent

It's really easy to do and available 24/7, for you to use at a time that suits you. Find out more about our online services here.

Support available for you

Our website hub has been updated and is the best place to find out information on our services and where to get help if you need it. We have support and advice on the following areas:

  • Money and benefits
  • Employment and training
  • Energy
  • Community support and safety
  • Welfare and domestic abuse
  • Business
  • Youth
  • Health

Helping keep our colleagues safe

Finally, we just wanted to remind you to keep a safe distance if any One Manchester colleagues visit your home. Also, please let us know if you have any symptoms or if you're isolating. This helps us to keep everyone safe.

Take care over the coming months.

Nicole Kershaw

Chief Executive