Our Grounds Maintenance team work hard across our communities to keep green areas tidy. You can find out what they can and can't do below.
We are responsible for the maintenance of grass on One Manchester land and aim to cut grass every 15 days between March and the end of October, subject to weather conditions. Some grassed areas are kept long to help improve the living landscape and areas where bulbs have been established will remain uncut until end of June to ensure the plants flower the following season.
Treatment of edges is usually carried out by weed control, but this may not always fall on the day the grass is cut. We only remove grass clippings that fall onto public footpaths.
If a maintenance visit has been missed by our in-house team, then let us know, however it will only be classed as a service failure if an area has not been visited for at least 20 working days (for general grassed areas). Remember that our programme is dependent on the weather and this could be the reason why we haven't visited.
We are responsible for the maintenance of hedges, shrubs and flowerbeds on One Manchester land.
We only cut hedges between late summer and early spring so that we don't risk disturbing nesting birds. Shrubs and mixed borders are maintained throughout the year when cultivation, pruning and tidying is carried out.
We will only take additional pruning or maintenance requests if hedges or shrubs are causing a nuisance or obstruction or we haven't visited for over 12 months. Remember that our programme is dependent on the weather and this could be the reason why we haven't visited.
Japanese knotweed is a rapid growing weed which spreads and overwhelms other garden plants. You can identify it by:
It is the responsibility of One Manchester to control these plants, but not to remove them. You should not try to remove or dispose of them as it could cause the plant to spread, which is an offence.
You can't dispose of Japanese knotweed in your green bin (garden waste) or take it to the tip (household recycling centre). It must be disposed of as controlled waste. For further information, contact us.
If you are worried about Japanese knotweed spreading from a neighbouring property, speak to the landowner in the first instance. We make every effort to contain the spread of Japanese knotweed on One Manchester land and we will treat the infestation in July/August and continue to monitor it until full eradication. This can take up to three years. If you require any further advice, you can read more in this link.
We maintain trees on all One Manchester land and open spaces. A tree on any private land or garden is the responsibility of the owner. If a tree is causing you problems, speak to your neighbour or the property owner.
You need our permission to prune or remove a tree if it's covered under a tree preservation order (TPO) or you live in a conservation area. If you’re unsure, call us for further information.
Tell us about a tree problem on One Manchester land or open space. We don't deal with:
All tree enquiries will be attended to within the SLA of six weeks. If it’s reported as a health and safety hazard, we aim to attend these in 24 hours.
We are responsible for weed control on One Manchester land, which includes some roads, pavements, kerbs, footpaths. Weeds can affect the overall appearance of our areas as well as causing damage to surfaces, buildings as well as obstructing drains.
Weed spraying is carried out in the spring and summer months. Once an area has been sprayed, it takes roughly two to three weeks for weeds to die off. We do this up to three times a year between March and October:
Our in-house team start early in the morning so you may not always see them, and our programme is dependent upon the weather as we don't spray when it's breezy or wet. Weeds are sprayed with a low toxicity herbicide (Glyphosate) which can be used safely without harming people or animals; however, weeds will show through between treatments.
We do not maintain land that is owned by Manchester City Council or other Residential Social Landlords (RSL) as they have their own grounds team so please contact them directly.
You can apply for assisted gardening if you meet the following criteria:
Please complete this form (but don't send payment).