Contact Centre Advisor

Full time, Permanent

35 hours per week

Closing Date: 4th Dec 2024

Interview Date: TBC

We have a number of exciting positions available for Contact Centre Specialists within our Customer Resolution Centre

We're looking for those who can deliver a brilliant customer experience to all customers by resolving issues at the first point of contact. You'll meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy

What we’re looking for:

• Experience in a similar role within Customer Services/Contact Centre.

• Able to demonstrate solid experience of successfully managing customer enquiries through to resolution

• Excellent verbal and written skills across a broad range of audience, with the ability to adapt your style to meet the needs of the individual

• Ability to remain calm under pressure operating with empathy, understanding and diplomacy.

• Ability to work effectively as a part of a team

• Ensure Safeguarding issues are identified and escalated appropriately.

• Be able to respond to customers differing needs, always taking into consideration vulnerabilities and equality, diversity and inclusion, tailoring services when appropriate.

• Effectively and sensitively mange social media enquiries to maintain the positive reputation of One Manchester.

Please note shifts will require working until 5:30pm on week days, non-working on weekends.